Orders may be cancelled before shipment is made. A 25% charge will apply on cancelled orders already in production. 75% of the order cost will be refunded to the customer upon receipt of order cancellation. A request to cancel an order may be called in to 205-434-1532 or emailed to [email protected]

Embroidered, decorated, or personalized items may only be cancelled prior to production. A 35% charge will apply on cancelled orders prior to their decoration. 65% of the order cost will be credited to the customer upon receipt of order cancellation. Requests to cancel a decorated merchandise order may be called in to 205-434-1532 or emailed to [email protected].